Returns and Refunds Policy

Legal References and Definitions

This Website (or this Application)
The asset that facilitates the delivery of the Service.
Owner (or We or Us)
The entity responsible for this Website – either natural person(s) or legal entity that offers this Website and/or the Service to Users.
Product (or Service)
The term Product (or Service) pertains to the offerings provided on this Website as detailed herein.
User (or You)
The individual or legal entity that makes use of this Website.

We appreciate your purchase of our products (or subscription to our services) at https://tweet-newera.com, managed by Our Website.

If you’re not completely satisfied with your purchase, returning it is straightforward! Simply return with your original sales receipt, gift receipt, or the original packing slip. We would gladly exchange the product or fully refund your purchase amount.

To qualify for a return, the product must be unused and in the same condition as received. It should be in the original packaging and include the receipt or proof of purchase.

Certain goods cannot be returned. Items like perishable goods, which include food, flowers, newspapers, or magazines, are not eligible for return. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases. To finalize your return, a receipt or proof of purchase is necessary.

As outlined in our policy, digital products that are downloadable, licensed, or accessed through a subscription model are non-returnable.

You may receive a full refund if you request it within 7 days of your purchase. After this 7-day window, eligibility for a refund ceases.

We recommend that customers utilize the product (or service) within the first 7 days post-purchase to verify that it meets their expectations.

To initiate a refund, customers must provide their order details and the online access code to our Customer Service.

To qualify for a refund:

  • the product must be returned within 7 calendar days of purchase
  • the product should be unopened and in its original condition.
  • the product has to be unused and undamaged in any manner.
  • the product must contain the receipt or proof of purchase

If the product shows any signs of damage or the return has been initiated after 7 calendar days, a refund will not be available.

Should you wish to request a refund, feel free to reach out to us via:

Sale:

Refunds for sale items can be issued, provided they remain in good condition with tags still attached.

Late or Missing Refunds:

If a refund hasn’t appeared, begin by checking your bank account again or reach out to your bank directly.
If everything checks out and the refund is still pending, don’t hesitate to get in touch with us.

Our customer service team is available to provide a free shipping label upon request.

Shipping:

You will be accountable for your shipping costs when returning an item. Please note that shipping fees are non-refundable.

The duration for your exchanged product to arrive may differ depending on your location.

Refund:

Upon receiving the product, our qualified team will examine it and handle your refund. The refund will be processed back to the original payment method used for the purchase. Please be aware that it may take up to 7 business days for the refund to reflect in your account or credit card statement.

If you have further questions, do not hesitate to contact us using the information provided below.

16 High Point Ave.
Brooklyn, NY 11225
United States
Phone: 516-866-3658
Email : [email protected]

Last Updated: November 18, 2024